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About Us This web site is owned and operated by Urban Skateboards (trading name of Sail and Ski Ltd) who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Urban Skateboards
83a Wyle Cop
Shrewsbury
SY1 1UT
United Kingdom
Phone: 01743 363443
Email: sales@urbanskateboards.co.uk
VAT REG NUMBER 338 2743 45
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Making A Purchase By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request.
In the event that the item you have ordered is out of stock you will be informed and your card will be refunded immediatly or we will pre-allocate an item from the next delivery as long as this falls within our promised delivery schedule. In the event that we can supply the item but not within our specified time scales we will inform you and allow you to choose whether or not the delay is acceptable. No property or title of the goods shall pass from Urban Skateboards to the customer until payment has been received in full.
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Shipping And Handling Delivery charges are as follows:
Mainland UK and off-shore Isles (excl. Channel Islands) - All deliveries are FREE for orders over £75.00. All other orders are charged at £2.95 per order no matter how many items are ordered
Channel Islands - from £0.95 to £9.95 per item and this is calculated during the first stages of the checkout procedure
Europe (incl. Republic of Ireland) - From £4.99 although heavier items may be charged at a higher rate. This information can be found by going to our checkout and selecting your shipping destination.
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Delivery Schedule Slight delays occasionally occur when ordering popular products. You will be advised of a delivery time via e-mail or telephone immediately. We are not responsible for any consequential losses you may suffer if we do not deliver on time for whatever reason.
DELIVERY DEADLINE FOR CHRISTMAS IS FOR ALL ORDERS RECIEVED BEFORE 11PM SUNDAY 20TH DECEMBER 2010. ORDERING AFTER THIS DATE MAY RESULT IN THE DELIVERY BEING IN THE NEW YEAR. |
| Tax Charges For orders made from the UK, 17.5% VAT is inclusive. Order from areas exempt from VAT such as the Channel Islands / Norway etc. may contact us to have the VAT deducted from the total of their order. This must be done by e-mail or telephone. |
Credit Card Security In order to protect ourselves and our customers from the growing problem of credit card fraud we have installed software that processes your details to analyze fraud risk. This acts as an advisory measure only to us on the risk of the transaction being fraudulant and in nearly all cases the result comes back as "no risk". If the risk comes back as higher than this we may contact you to verify details and we may also send a letter to your billing address asking you to contact us regarding the order. We do apologise if this slows down your delivery but we feel most customers will understand us looking after their card security
No credit card numbers ever reach us through our website. Our payment gateway is provided by SAGEPAY utilising the most up to date security features available to any website. To refund payments we simply request that SAGEPAY reverse the original transaction
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| Guarantee Products are not supplied on a trial basis. Hardware products are covered by their respective manufacturer's warranties. Warranty details and length will be a minimum of 12 months. |
| Reaching Us If you need to reach us, please email us on sales@urbanskateboards.co.uk alternatively, you can call on 01743 363443 (International +44 01743 363443) or write to us at 83A Wyle Cop Shrewsbury Shropshire SY1 1UT United Kingdom |
Privacy Policy Urban Skateboards do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. To send periodic e-mails to you with forth coming special offers only from www.urbanskateboards.co.uk and not any other websites - you may request to not be added to our mailing list |
Returns Policy Standard Returns Policy
Full refunds will be given on all goods if the goods are returned in original condition with all original swing tags intact and attached. The goods must be returned within 14 days of the date of receipt by yourself. We fully comply with the Consumer Protection (Distance Selling) Regulations 2000 set up to protect you the consumer when making on-line purchases.
Goods returned after this date can be exchanged or credited up to 28 days from receipt of the goods. If you choose the Credit option we will keep your details on record and issue you with a unique credit reference which should be quoted when you next order from us. Send the credit reference to us via e-mail when you place your next order on-line.
Goods Returned for exchange of a different size or colour etc will be subject to postage charges for us to re-deliver them to you a second time. This will be at a flat rate of £3.95 and you card details should be filled in accordingly on the returns form that will accompany your invoice. For security reasons, do not include your address details with your card information as it is the combination of these two details that retailers use to process mail order transactions (we will already have your address on record). If goods are being returned for exchange through no fault of your own (we have sent a wrong size etc.) then no postal fees shall apply.
Special Orders - All items ordered into stock from a supplier, that are not available on our website, to specifically fulfil your order at your request are non-refundable or returnable.
Our returns address is:
Returns Dept.
Urban Skateboards
83A Wyle Cop
Shrewsbury
SY1 1UT
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